Mailboxes Frequently Asked Questions
What is the difference between a mailbox at The UPS Store and a PO Box at the post office?
With a mailbox at The UPS Store, you get a real street address, not a P.O. Box number. If you’re a business owner, having a real street address as your mailbox can provide you with a professional image for your business. The UPS Store also offers many additional services that the post office does not, services like package acceptance from all carriers, package notification and Call-in MailCheck®, all aimed to save you valuable time.
What does my mailing address look like?
Your mailing address will be the address of The UPS Store location, with either PMB (private mailbox) or the pound symbol (#) designating your individual box. Instead of “The UPS Store,” your name appears first.
PMB XXX or # XXX
12345 Somewhere Street
Some City, Some State Some ZIP
What mailbox sizes do you offer?
The UPS Store offers various mailboxes sizes. Contact your neighborhood location today to find out what’s available..
How do I open a mailbox?
Contact your neighborhood location to discuss the steps to opening a mailbox. You will need to provide two valid forms of identification, one of which must include a photograph.
What is a mailbox service agreement?
The mailbox service agreement is an agreement between The UPS Store location and the primary box holder for the duration you receive mail at that location. Contact your neighborhood location for more information on getting started.
How much does a mailbox agreement cost?
Because all our locations are individually owned and operated, prices may vary. Contact your neighborhood location for pricing.
What is the minimum length of an agreement?
Because all our locations are individually owned and operated, the minimum length of agreements may vary. Contact your neighborhood location for details.
How much mail can I receive at my mailbox?
Your local The UPS Store associate can help you determine the size of mailbox best suited for your needs. Contact your neighborhood location for details.
What happens if I receive more mail than can fit in my mailbox?
If you expect a continued increase in the volume of mail you receive, you may wish to upgrade to a larger mailbox better suited for your needs. Contact your neighborhood location for details.
Can I receive packages in my mailbox? From other carriers?
You can receive packages from any carrier with your mailbox agreement.
Can I transfer my agreement to another The UPS Store if I relocate?
Because each location is individually owned and operated, transfer policies may vary.
I’m moving to a different area, can I open a mailbox before arriving at my new location?
Yes. Contact The UPS Store location in the area in which you will be relocating for details and requirements. If you are currently a mailbox customer at another The UPS Store location, make arrangements to have your mail forwarded to your new location.
Can you forward my mail if I am away?
Yes. The UPS Store offers mail-forwarding services for mailbox holders. The representatives at The UPS Store can forward your mail to you, anywhere you are. Additional charges may apply.
Can you hold my mail if I am away?
Yes. The UPS Store offers mail-holding services for mailbox holders. The UPS Store can hold your mail for you until you return from a long business trip or a relaxing vacation. Additional charges may apply.
Can I call to check if I have mail?
Yes. The UPS Store offers Call-in MailCheck® for mailbox holders. Save time. Save a trip. Call us to find out if you have mail.
When can I pick up my mail?
If you are a mailbox holder, you can pick up your mail whenever it’s convenient for you. Our locations keep your mail secure, and most locations offer 24-hour access.
Can other people receive mail at my mailbox?
You can add the names of individuals authorized to receive mail at your mailbox. Each recipient will need to provide two valid forms of identification in order to complete the mandatory PS Form 1583.
Can other people pick up my mail at my mailbox?
Yes. You can permit people to pick up your mail by lending them the key to your mailbox. Possession of the mailbox key shall be considered valid evidence that the possessor of the key is duly authorized to remove any contents from the mailbox.