Uganda warns of increase in mobile money fraud

The Uganda Communication Commission urged consumers to be wary of criminals attempting to scam people

The Uganda Communication Commission urged consumers to be wary of criminals attempting to scam people out of funds using mobile money platforms, having recorded an increase in cases during the Covid-19 (coronavirus) outbreak.

In a blog the regulator outlined security advice for subscribers after noting there were a number of fake promotions being circulated, alongside cases of fraudsters masquerading as operator employees to gain access to account details.

Among the rackets in circulation are attempts to persuade users to handover or enter PIN numbers, which are then used to enable fraudulent transactions.

“Such scams have resulted in a loss of considerable sums of money by unsuspecting subscribers, and more so during this COVID-19 lockdown, with subscribers increasingly using digital financial platforms due to limited mobility, and therefore desperate not to lose connectivity,” it added.

The regulator noted it was collaborating with mobile operators and anti-fraud companies in an attempt to tackle the issue.

Uganda is one of a number of countries to back operator fee cuts to encourage the use of mobile money services during the ongoing global public health crisis, reducing the need for in-person transactions and exchange of physical cash.

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